Frequently Asked Questions
Q. If I place an order, how long does delivery take?
A. Our average delivery time is currently running 7-10 business days.
Q. I was told that strand-woven versions of the bamboo flooring contain toxic glues.
A. The brand we offer, Premium Bamboo, uses adhesives that are free of components classified as hazardous to the environment. No solvents, heavy metals or bactericides were used in the making of this floor.
Q. Are your cork floors the glue-down tile types or the floating type?
A. Enviro-Cork features a floating cork floor with a glue-less locking tongue-and-groove.
Q. Some of the laminate floors have a neoprene rubber cushion attached. I am putting my floor over concrete. Do I need an additional moisture barrier on top of the concrete prior to installing the laminate flooring?
A. Our Neoprene rubber cushion attached laminate floors do not require an additional underlay.
Q. If I decide not to install the flooring myself, how do I find a flooring installer?
A. Flooring installers are like plumbers and electricians in that they advertise their services in various online and yellow page listings under "floors".
Q. Do you deliver to job sites?
A. Yes. Job sites, residences and business. We can pretty much get your floor to any physical address in Canada and the United States, including Alaska and Hawaii.
Q. Can I put the engineered bamboo floors (the ones that click together) over a radiant heat system?
A. Yes, the engineered click bamboo, solid bamboard longstrip and vintage handscraped longstrip bamboo floors are all able to go over radiant heating systems.
Q. Are your laminate flooring trims exact-match or just coordinating colors?
A. The laminate flooring trims we offer are exact match trims. They are made of the same decorative laminate patterns that the floors are.
Q. I need about 100 square feet more than your pallet deal. Do I get the pallet price on this additional 100 square foot amount, or do I have to pay full price?
A. The pallet promotion sets a minimum amount for purchase. Any amount you need above the pallet promotion quantity will also have the discounted price.
Q. Do you offer additional contractor discounts?
A. We allow discounts to anyone regardless of whether they are a contractor or not. During our special pallet promotions, quantity dictates the level of discount you can receive. An example is our Pallet Rate, Half-Pallet Rate and standard per-carton rate.
Q. Are your floors in stock?
A. Yes. We source, import, warehouse and ship all of our own products. This is the reason we can offer these savings.
Q. The price on your handscraped floors is much lower than I am used to seeing. Are they really scraped by hand?
A. Our handscraped floors are actually done by hand. You can tell the difference between a machine-scraped floor and a handscraped floor. The pattern is the same over and over again when the texturing is done by machine. Machine-scraped floors just do not have the same look, and we don't carry them.
Q. Do you have solid bamboo stair treads?
A. Yes, we have solid bamboo stair treads in 42" and 72" lengths in both vertical and horizontal grains in the carbonized and natural tone. They are approx 1" thick.
Q. Can you glue down the 3/4" solid Brazilian walnut to a concrete subfloor in the Passport II collection?
A. No, you can not glue down the 3/4" solid floors. You can glue down the Brazilian walnut in the 5/16ths solid Passport I collection.
Q. Can the cork floors be refinished?
A. Refinishing implies adding another coat of protective finish to the floor. This can be done on the cork floors and all of our wood floors, with the exception of the laminate floors.
Q. What does 12mm on the laminate floors mean?
A. This is the measurement for the thickness of the floor.
Q. How can you have a handscraped laminate floor when it is not real wood?
A. They actually scrape the core board and beveled edges prior to applying the decorative wood laminate layer. They then press the decorative layer into the handscraped core board, creating a realistic-looking handscraped laminate floor. This is the latest technique in adding realism to laminate floors.
Q. Can I install the Masterpiece laminate floor on my stair case?
A. We stock a complete line of exact match trim including special stair nose trim pieces . . . everything you need to install all of our laminate floors on a single-step or a full staircase.
Q. Do you offer installation?
A. If you live near one of our stores, we offer installation. If you do not, you can find an installer on various online and yellow page listings under "floors".
Q. How often do you have sales or specials?
A. Our sales and specials are often dictated by the quantity of inventory we have in stock. If we are overstocked, we run pallet quantity promotions on our products. Pallet promotions are discounts on higher-quantity orders and are not always guaranteed available.
Q. Are your flooring sample kits really free?
Some companies charge for them, and then only if you buy do they give you your money back.
A. Yes, our sample kits are really free. We can fit 5 sample colors in one USPS Priority Mail package.
Q. What if my shipment arrives damaged?
A. If your shipment arrives damaged, sign for and take a picture of the damage, receive the shipment and call us immediately. We'll take care of the rest. Every shipment is packaged carefully and insured against damage. Occasionally it does happen, but fortunately damage is rare.
Q. Do you offer financing?
A. Yes, we offer various financing promotions on selected floors, including 90 days and 6 months same-as-cash.
Q. Do you accept PayPal?
A. No, we do not accept PayPal as a form of payment. We accept all major credit cards, money orders and checks.
Q. Can I glue solid bamboo floors down to a concrete subfloor?
A. Yes, you can glue down any Premium Green brand solid bamboo floor.
Q. How do I measure my room for hardwood flooring?
A. See our brief guide on measuring your room(s).
Q. Do you carry the Pergo brand of laminate floors?
A. We do not carry the Pergo brand. We only carry brands with value to our customers. Feature-for-feature and dollar-for-dollar, Pergo does not offer the value or styling at the prices we require for our customers.
Q. What is the hardest bamboo floor I can buy?
A. Strand-woven is the hardest bamboo flooring you can buy. Premium Green Strand Woven bamboo has a 3000 PSI Janka rating. That is nearly double the rating of a standard solid bamboo floor.
Q. What is the Janka Hardness Rating?
A. In the flooring industry, the Janka hardness rating is an official test in which a steel bearing ball is pressed into the surface of a wood flooring species. At a specific amount of pressure, a given species will indent. The higher the Janka rating, the more pressure the surface was able to withstand prior to denting.
Q. Do I have to use an underlayment under my laminate floor?
A. If your laminate floor does not already have an underlay pre-attached you will need to purchase an underlayment to lay on the subfloor prior to installing the laminate flooring.
Q. Do your laminate floors require glue at the tongue-and-groove for installation?
A. No glue is required. The laminate floors we offer are the latest in style, colors and features like the glue-less locking tongue-and-groove.
Q. Can I remove and reinstall a laminate floor plank if it gets damaged? I hear some can but others cannot.
A. Every collection of laminate flooring that we offer can be installed and uninstalled later if necessary. This is due to the glue-less locking tongue-and-groove, as well as the fact that it is a 45-degree angle clicking version versus the sideways tap versions.