We guarantee satisfaction for our extensive product offerings. If you feel that the products you order from us don't meet your needs, you are welcome to return them. We have a full refund policy for both our local stores and eSales Department that allows you to return with no inconvenience.
If you made a purchase from one of our local stores and wish to make a return, visit the simpleFLOORS location nearest you to get your refund request processed.
If you made a purchase online or through our call-center and wish to make a return, our eSales Department will process your request. We ask that you please read our eSales refund policy.
If you have any questions about any of our return policies, our personal flooring consultants are ready to advise. Chat with us online, by email or call us directly to get in touch.
- Our customer service hotline: 800.401.6763
- Our customer service email: firstname.lastname@example.org