Our products are quality-guaranteed to meet all of your flooring needs. If you're displeased with a product you ordered from us or wish to purchase another simpleFLOORS product instead, you may return your order for a refund. In reference to our policy, we ask that you:
- Please allow 24 hours for internal processing of credit card refunds.
- Please allow 48 hours for processing check and money order refunds.
Changed, Canceled and Returned Orders
Orders can be adjusted or changed, as long as the adjustment is done on the same day, prior to 3:00 PM Pacific time. After this time, there is no guarantee that an order can be changed or canceled from shipping out of the warehouse. Orders that are canceled before shipment are assessed a non-negotiable 10% cancellation fee.
Orders can also be canceled after they have shipped. In this instance, the order is subject to a non-negotiable 25% cancellation and restocking fee. This fee will become customer credit, and can be used toward future product purchases from simpleFLOORS. Note: No cancellations can be processed for Custom Millworks trim orders.
Full and Partial Returns
We are happy to accept returns on entire orders and partial orders. However, the return must have a minimum of (2) unopened cartons, and all items must be returned within 30 days of the original sale date in good, reusable condition. Returns are not valid for promotional items. The return must be in unopened perfect cartons and be in good condition. A non-negotiable 25% re-stocking fee is assessed for returns. Please package returns carefully so they arrive in good condition. Be advised, you are responsible for any/all shipping fees. Items not having prior approval will be refused by the simpleFLOORS distribution warehouse.
All returns must have prior authorization from simpleFLOORS Customer Service. You can obtain a return authorization by calling or emailing our Customer Service Department.
Report Damaged or Missing Products
We carefully select all carriers that transport our products to customers. However, we do understand that items occasionally get damaged or go missing while in transit. Following your purchase, we always advise that you check your order for accuracy. Upon arrival, it is your responsibility to ensure that all of the information included in your order is correct. Verify your order by completing the following steps:
- Visually inspect the boxes for damage
- Count the items in the order to ensure that all items have been received
- Notate any damages or loss on the Delivery receipt
In the event that the order arrives damaged or products are missing, a refund will be provided. All shortages must be noted on the Delivery Receipt, or no refund or replacement will be provided. The damaged material must be set aside and held for the carrier, who at their discretion may request a visual inspection be done on the damaged materials.
We strive to make the ordering, delivery and return process as painless as possible. Contact us with any inquiries or concerns that were not addressed on site.
- Our customer service hotline: (800) 220.7112
- Our customer service email: firstname.lastname@example.org